HeapsOfWins Terms and Conditions

Welcome to HeapsOfWins. By accessing and using our website at heapsofwins.net, you agree to be bound by the following terms and conditions. Please read this document carefully before registering an account or using any of our services. At Heaps of Wins, we want every player to have a fair, transparent, and enjoyable experience — and these terms form the foundation of that commitment. If you do not agree with any part of these terms, we ask that you refrain from using our platform.

1. About Us and Operator Information

HeapsOfWins is operated by Anden Online N.V., a company incorporated under the laws of Curaçao. We hold a valid gaming licence issued under the jurisdiction of Curaçao, which authorises us to offer online casino services. Our platform is primarily designed for players in Australia, and all transactions are conducted in Australian Dollars (AU$) unless otherwise specified. By using the Heaps of Wins casino, you acknowledge that you are dealing with a licensed and regulated operator.

2. Eligibility and Account Registration

To use our services, you must meet the following eligibility requirements:

You must be at least 18 years of age or the legal gambling age in your jurisdiction, whichever is higher.
You must be located in a jurisdiction where online gambling is not prohibited by law.
You must not already hold an active account with us — only one account per person, household, or IP address is permitted.
You must provide accurate, complete, and up-to-date information during the Heaps of Wins casino sign up process.
You must not be a resident of any restricted or prohibited territory as defined by our compliance policies.

When you complete the Heaps of Wins casino login process for the first time, we may require identity verification documents before approving any withdrawals. This is a mandatory step under our Know Your Customer (KYC) obligations, and we reserve the right to suspend accounts pending successful verification.

3. Bonuses, Promotions, and Bonus Codes

At Heaps of Wins, we offer a variety of promotional offers to both new and existing players. All bonuses are subject to specific terms, and players should review these carefully before opting in.

3.1 Welcome Bonuses

We provide two primary welcome offers for new depositors. The first is a 280% bonus using the Heaps of Wins bonus code 280FIRST, with a minimum deposit of AU$30, a 20x playthrough requirement, and a maximum cashout of AU$5,000. This offer applies to Slots and Keno only and may be redeemed once. The second option uses code 330JACKPOT and offers a 333% bonus plus 50 Free Spins on Jackpot Saloon, with a minimum deposit of AU$30, 30x playthrough, and a AU$15,000 cashout cap. This offer is valid for Pokies and Keno, and free spins carry a 30x wagering requirement. Heaps of Wins casino bonus codes must be entered at the time of deposit to activate the relevant promotion.

3.2 No Deposit Bonuses

We periodically offer Heaps of Wins no deposit bonus codes in the form of free chips or free spins. Any heaps of wins casino free chip no deposit offer carries a 30x playthrough requirement when used on Slots, Keno, Scratch Cards, or Bingo. If applied to Table Games or Video Poker, a 60x playthrough applies. Free chips valued under AU$50 are subject to a maximum cashout of AU$100. Heaps of wins free spins no deposit Australia offers are available to eligible players and are subject to the same wagering conditions.

3.3 Ongoing Promotions

At HeapsOfWins, we provide a range of recurring promotions, including:

Weekly Cashback (available every Monday for deposits of AU$50 or more)
Daily Free Spins for qualifying players
Appreciation Chip rewards
Birthday Bonus for registered members
Comp Points, redeemable at a rate of 100 points = AU$1 (minimum redemption: 1,000 points)
Free Roll Tournaments with a minimum withdrawal of AU$100 and a maximum of AU$1,000

Please note that bonus play at Heaps of Wins casino excludes certain games, including Roulette, Craps, Baccarat, Pai Gow Poker, War, Sic Bo, and Fish Catch. Wagering on these games while an active bonus is in play may result in forfeiture of the bonus and associated winnings.

4. Deposits and Withdrawals

4.1 Deposit Methods and Limits

We accept a range of payment methods at Heaps of Wins casino, including Visa, Mastercard (subject to a 2% processing fee), Neosurf (free), Bitcoin, Dogecoin, and XRP (Ripple). Card deposits are subject to a minimum of AU$30, a single transaction maximum of AU$100, and a daily limit of AU$10,000. Cryptocurrency deposits are processed free of charge.

4.2 Withdrawal Policy

We process withdrawal requests within 3 business days, subject to completed account verification. Once approved, funds are disbursed within 10 business days. A processing fee of up to AU$40 may apply to withdrawals. Our standard weekly withdrawal limit is AU$5,000 (in increments of AU$2,500). Players who hold VIP4 or VIP5 status may withdraw up to AU$10,000 per rolling 7-day period, also in AU$2,500 increments. Withdrawals are returned to the original payment method wherever possible. Bank transfers via IBAN/SWIFT and cryptocurrency withdrawals are also supported.

5. VIP Loyalty Programme

Our HeapsOfWins VIP Programme rewards dedicated players across six tiers: Depositor, VIP1, VIP2, VIP3, VIP4, and VIP5. Benefits scale with each tier and include Appreciation Chips, Daily Free Spins, up to 30% Weekly Insurance, Birthday Bonuses, and Comp Points redemption. From VIP1 upwards, players also receive up to 30% Monthly Insurance. VIP3 and above gain access to a Dedicated VIP Host, Loyalty Bonuses, and Gift Item delivery. Priority Withdrawals are available exclusively to our VIP5 members.

6. Games and Platform

The Heaps of Wins casino pokies library is powered exclusively by Realtime Gaming (RTG) and SpinLogic, offering 300+ titles across multiple categories. At Heaps of Wins, we feature video slots, table games (including Blackjack, Roulette, Craps, Baccarat, Pai Gow Poker, Pontoon 21, War, and Sic Bo), Video Poker, Keno, Bingo, Scratch Cards, progressive Jackpots (including Jackpot Saloon), and specialty Shooting games such as Fish Catch. We do not currently offer live dealer games. Our platform is fully accessible via desktop and mobile browsers — no download or app installation is required.

7. Responsible Gambling

At HeapsOfWins, we are committed to promoting responsible gambling. We provide players with tools to help manage their gaming activity, including deposit limits and self-exclusion options. If you feel that your gambling is becoming problematic, we encourage you to contact our support team immediately. We take our duty of care seriously and will work with you to find appropriate solutions.

8. Customer Support

Our Heaps of Wins support team is available 24/7 via live chat and email at support@heapsofwins.net. We provide assistance in English and are committed to resolving all enquiries promptly and professionally.

9. Amendments and Governing Law

We reserve the right to amend these terms and conditions at any time without prior notice. Continued use of Heaps of Wins following any changes constitutes your acceptance of the revised terms. These terms are governed by the laws of Curaçao, and any disputes arising from your use of our services shall be subject to the exclusive jurisdiction of the competent courts in that territory.

If you have any questions about these terms, please do not hesitate to reach out to us at support@heapsofwins.net. At HeapsOfWins, we are here to ensure your experience is safe, fair, and enjoyable.

Content updated: July 13, 2026