HeapsOfWins Privacy Policy
At Heaps of Wins, we are committed to protecting your personal information and respecting your right to privacy. This Privacy Policy explains how we collect, use, store, and share your data when you access and use our services at heapsofwins.net. By completing the Heaps of Wins casino sign up process and using our platform, you acknowledge that you have read and understood the practices described in this document. We encourage you to review this policy carefully and contact us if you have any questions.
Who We Are
HeapsOfWins is operated by Anden Online N.V., a company licensed under the jurisdiction of Curaçao. We are the data controller responsible for your personal information collected through our website. Our platform is designed primarily for players in Australia, offering services in Australian Dollars (AUD) and accepting a range of payment methods including Visa, Mastercard, Neosurf, Bitcoin, and other cryptocurrencies. If you need to reach us regarding any privacy matter, you may contact our support team at support@heapsofwins.net — available 24/7 via live chat and email.
Information We Collect
When you register, make a deposit, claim a Heaps of Wins no deposit bonus, or otherwise interact with our platform, we may collect the following categories of personal data:
- Full name, date of birth, and contact details (email address, phone number)
- Residential address and country of residence
- Payment information, including card details, cryptocurrency wallet addresses, and bank account information (IBAN/SWIFT for wire transfers)
- Government-issued identification documents for identity verification purposes
- Login credentials and account activity data, including your Heaps of Wins login history
- Transaction records, including deposits, withdrawals, bonus redemptions, and Comp Points activity
- Device information, browser type, IP address, and cookies data
- Communications you send to our support team
We collect this information directly from you when you register, from your use of our services, and in some cases from third-party verification and fraud prevention providers.
How We Use Your Information
At HeapsOfWins, we process your personal data for the following purposes:
- To create and manage your account and verify your identity in line with our legal obligations
- To process deposits and withdrawals, including payments made via Visa, Mastercard (subject to a 2% card fee), Neosurf, Bitcoin, Dogecoin, and XRP
- To provide customer support through our 24/7 live chat and email channels
- To administer bonuses and promotions, including Heaps of Wins no deposit bonus codes, free spins, welcome offers, and VIP loyalty rewards
- To operate our VIP Program, which includes tier-based benefits from Depositor to VIP5, such as Comp Points, Weekly Insurance, Birthday Bonuses, and Priority Withdrawals
- To enforce our Terms and Conditions and prevent fraudulent, illegal, or harmful activity
- To comply with applicable anti-money laundering (AML) and know-your-customer (KYC) regulations
- To send you promotional communications about Heaps of Wins bonus codes, casino free spins, and other offers — where you have given us consent to do so
- To improve our website and gaming experience based on user behaviour and feedback
Legal Basis for Processing
We process your data on the following legal grounds: performance of a contract (to provide our services to you), compliance with legal obligations (such as AML and KYC requirements), our legitimate interests (such as fraud prevention and service improvement), and your consent where required (for example, for marketing communications). You may withdraw your consent at any time by contacting us at support@heapsofwins.net.
Cookies and Tracking Technologies
Our HeapsOfWins platform uses cookies and similar tracking technologies to enhance your experience, analyse traffic, and deliver relevant content. Cookies help us remember your preferences, maintain your session after Heaps of Wins casino login, and gather analytical data. You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.
Sharing Your Information
We do not sell your personal data to third parties. However, we may share your information with trusted partners in the following circumstances:
- Payment processors and financial institutions to handle your transactions securely
- Identity verification and fraud prevention service providers
- Game software providers, including Realtime Gaming (RTG) and SpinLogic, to the extent necessary for game delivery
- Regulatory and law enforcement authorities when we are legally required to do so
- Third-party analytics and marketing tools where you have consented to such sharing
All third parties we work with are required to handle your data securely and in accordance with applicable privacy laws.
Data Retention
We retain your personal data for as long as your account remains active and for a period thereafter as required by law — typically a minimum of five years following account closure, in line with AML and gaming regulatory requirements. After this period, we securely delete or anonymise your data. You may request account closure at any time by contacting our support team.
Your Rights
Depending on your jurisdiction, you may have certain rights regarding your personal data. These may include:
- The right to access the personal data we hold about you
- The right to request correction of inaccurate or incomplete data
- The right to request deletion of your data, subject to our legal retention obligations
- The right to object to or restrict certain types of processing
- The right to data portability where technically feasible
- The right to withdraw consent for marketing communications at any time
To exercise any of these rights, please contact us at support@heapsofwins.net. We will respond to your request within a reasonable timeframe and in accordance with applicable law.
Security of Your Data
We at HeapsOfWins take the security of your personal information seriously. We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, alteration, or disclosure. These measures include SSL encryption, secure payment gateways, and restricted internal access to personal data. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Children's Privacy
Our services are intended for adults aged 18 years and over. We do not knowingly collect personal data from individuals under the age of 18. If we become aware that a minor has provided us with personal information, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered on our platform, please contact us immediately.
Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by posting the updated policy on our website and, where appropriate, by sending you a direct notification. Your continued use of the Heaps of Wins casino platform after any changes take effect constitutes your acceptance of the revised policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal data at HeapsOfWins, please do not hesitate to get in touch. Our dedicated support team is available 24/7 via live chat at heapsofwins.net or by email at support@heapsofwins.net. We are committed to addressing your concerns promptly and transparently.
Content updated: July 13, 2026